Refund Policy
SIMODI GOLD FZCO
Registered Address: 1902, The Dome Tower, Cluster N, JLT, Dubai, United Arab Emirates
Compliance Email: Compliance@simodigold.com
Website: Simodigold.com
This Refund Policy applies to payments, deposits, purchase requests, sale proceeds, disputed payments, rejected payments, cancelled transactions, and physical redemption requests made through SIMODI GOLD services.
A payment, refund, withdrawal, sale proceed, or redemption may be delayed, refused, adjusted, cancelled, reversed, or returned where required or appropriate for legal, compliance, sanctions, fraud, security, banking, payment, operational, market, pricing, liquidity, logistics, vault, tax, or risk reasons.
Payments and Deposits
SIMODI GOLD may accept payment through bank transfer, debit card, credit card, payment gateway, digital wallet, or other approved method. Payments must come from accounts, cards, wallets, or payment methods held in the verified user name unless SIMODI GOLD approves otherwise.
SIMODI GOLD does not normally accept third-party payments. SIMODI GOLD may reject, return, freeze, hold, investigate, or report third-party, suspicious, mismatched, duplicate, chargeback-related, unverifiable, or irregular payments.
Transaction Acceptance and Cancellation
A purchase is confirmed only when payment is successfully received in cleared funds, compliance checks are completed, SIMODI GOLD accepts the transaction, and the relevant metal quantity is credited to the user account.
An order, payment, sale request, purchase request, transfer, gift, redemption request, withdrawal, or instruction is not guaranteed to be accepted. SIMODI GOLD may reject, delay, cancel, reverse, amend, or refuse to process any request for legal, compliance, security, operational, market, liquidity, payment, pricing, fraud, sanctions, tax, banking, logistics, vault, technology, or risk reasons.
If SIMODI GOLD reasonably believes that a price, fee, metal quantity, exchange rate, account balance, transaction, redemption value, promotional value, or calculation contains or is based on a manifest error, system error, feed error, typographical error, pricing error, liquidity error, latency issue, data-source error, operational error, or obvious mistake, SIMODI GOLD may cancel, void, reverse, amend, reprice, correct, or adjust the affected order, transaction, balance, record, or instruction.
Withdrawals, Refunds, and Return to Source
Withdrawals, refunds, and sale proceeds may be subject to a return-to-source policy. SIMODI GOLD may return funds to the same payment method, bank account, card, or source from which funds were received, unless prohibited by law or otherwise approved by SIMODI GOLD.
Deposits, withdrawals, refunds, and sale proceeds may be delayed due to bank processing, payment-provider review, compliance checks, sanctions screening, fraud checks, technical issues, weekends, public holidays, currency conversion, or third-party provider delays. SIMODI GOLD is not liable for delays outside its reasonable control.
Fees, charges, spreads, taxes, payment processing fees, bank charges, failed-payment fees, chargeback fees, currency conversion charges, storage fees, redemption fees, delivery fees, insurance fees, minting or fabrication fees, compliance review fees, account closure fees, inactive-account fees, and other applicable charges may be deducted from refunds, withdrawals, sale proceeds, metal balances, or account balances where permitted by law.
Chargebacks and Disputed Payments
If a user initiates a chargeback, card dispute, payment reversal, cancellation request, bank recall, or similar process after using SIMODI GOLD, SIMODI GOLD may suspend the account, freeze metal holdings, withhold withdrawals, reverse or cancel transactions, set off amounts owed, recover fees, reject further orders, or terminate the account.
If SIMODI GOLD reasonably suspects that a chargeback, cancellation, or payment dispute is dishonest, abusive, fraudulent, mistaken, or inconsistent with the user's completed transaction, SIMODI GOLD may investigate, provide records to banks and payment providers, recover losses, and report the matter where required or permitted by law.
User Responsibility: The user is responsible for chargeback fees, failed-payment fees, bank charges, payment-provider charges, legal costs, administrative costs, and losses arising from failed, reversed, disputed, fraudulent, or unauthorized payments except to the extent prohibited by applicable law.
Redemption and Delivery
Users may request physical redemption of gold or silver where available through the app or approved SIMODI GOLD channels. Redemption may be available as gold bars, silver bars, coins, minted products, or other approved products. SIMODI GOLD may set minimum and maximum redemption amounts and available product formats.
Users are responsible for redemption fees, minting fees, fabrication fees, delivery fees, insurance fees, customs duties, import taxes, VAT, local licensing requirements, identity checks, and receiving arrangements.
Redemption requests may be delayed or rejected due to compliance checks, insufficient balance, product unavailability, country restrictions, customs issues, logistics disruption, failed delivery, force majeure, sanctions restrictions, unpaid fees, or account restrictions.
If delivery fails because the user provides inaccurate information, is unavailable, fails identity checks, refuses delivery, or does not cooperate, SIMODI GOLD may cancel the delivery request, charge re-delivery or storage fees, return the item to custody, sell or re-credit the metal, or process the matter as reasonably appropriate.
Contact
All refund, payment, cancellation, chargeback, withdrawal, and redemption questions should be sent to:
SIMODI GOLD FZCO
1902, The Dome Tower, Cluster N, JLT, Dubai, United Arab Emirates
Email: Compliance@simodigold.com